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Aruba was designed with the vacationer in mind. You'll find sugar-white sand as far as the eye can see along the southern coast. Plus there is the sizzling nightlife with clubs and lively casinos all set against a backdrop of colonial Dutch charm.
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ARUBA - AIR CANADA VACATIONS
Aruba
An upbeat pace and quaint Dutch charm
Before you leave Canada
Entry requirements
Canadian citizens entering Aruba must present a passport and a valid return ticket. Air Canada Vacations strongly recommends the use of a passport for all destinations. No health certificate is necessary. Landed immigrants should consult the Aruba consulate or tourist board about all pertinent formalities required.
Baggage
Please refer to aircanada.com for Baggage Information.
Airport check in
It is recommended that you present yourself at the airport counter of the airline indicated on your voucher 3 hours prior to departure. Air Canada or Air Canada Vacations representatives will be available starting at 5 a.m.
Your arrival at destination
Airport procedures
A local representative will meet your flight and assist you with ground transportation once you have gone through immigration and customs.
Transfer
Return transfers are included with your holiday package. If you purchased a flight only, transfers are extra.
Hotel check in
Upon arrival at your hotel, please identify yourself at the front desk with your Air Canada Vacations voucher. You will then be assigned your accommodation. Most hotel check-ins are between 2 p.m. and 4 p.m. It is recommended to pack essential items in your carry-on luggage.
Your departure from destination
Departure information
The day before you leave, remember to consult the Air Canada Vacations bulletin board or binder in your hotel lobby, for details on your departure procedures and return flight. Should there be a flight change, information would be posted in the bulletin board/ binder, the day of departure.
Hotel check out
Hotel check out times may vary depending on the property but generally you must vacate the room by 12 p.m. (noon). For passengers with late flights, every effort will be made to provide you with a hospitality room, however, this cannot be guaranteed, particularly during high season.
Duty-free Shopping
Duty-free shops are located either at the airport or in town. After an absence of 7 days or more, Canadian residents are permitted to return with a maximum of CAD $750 of merchandise per trip without paying duty. Each time you leave Canada for at least 48 hours, you are eligible to declare up to CAD $200 of merchandise. A written declaration may be requested. Each adult is allowed 1.1 litre (40 oz.) of liquor and one (1) carton of cigarettes. If you include cigarettes, tobacco sticks and loose tobacco in your personal exemption allowance, only a partial exemption will apply. You will have to pay a minimum duty on these products unless they are marked “Canada - Duty paid”. Canadian made products sold at a duty-free shop will be marked in this way.
Airport check in
Procedures are the same as for departure from Canada.
During your holiday
Customer Care
To reach Air Canada Vacations Customer Care, call toll-free 800 296-3408 or e-mail us at: prevoyageclientele@vacv.com. We are at your service seven days a week: from 8 a.m. to 9 p.m. Monday to Friday and from 8 a.m. to 6 p.m. Saturday and Sunday, eastern time.
Local Air Canada Vacations office
Air Canada Vacations is represented by Kremer Touristic Services N.V. (KTS) in Aruba, should you require their services, please call 011-297-587-9057.
Emergency
You can ask for a doctor or a dentist through your hotel. Please contact your local representative if you require assistance. Keep all your receipts.
Banking
Banks are open Monday to Friday from 8 a.m. to 12 p.m. (noon) and from 1:30 p.m. to 4 p.m.
Telephone Calls
Telephone calls from your hotel to Canada are very expensive and service charges are high. We would suggest you ask your family and friends to call you, while in Aruba, at the phone numbers listed in your mini guide.
Currency
The currency is the Aruban Florian. US dollar is widely accepted.
Credit cards
Most international credit cards are accepted.
Shopping
Some of the best buys are blue delft pottery, Dutch cheese and chocolate, British woolens, silver, pewter, Swiss watches and local handcrafted goods. Stores are open from 9 a.m. to 6 p.m. Monday through Saturday.
Local transportation
Aruba offers dependable and economical bus service.
Car rental
Air Canada Vacations and AVIS* offer you the possibility of a car rental. Kindly contact your Destination Representative for rates and details upon arrival.
*Renter must be over 25 years of age and possess a valid driver’s license and a major credit card. Motorcycle and moped rentals are also available.
Sightseeing
Optional excursions are a great way to enhance your Air Canada Vacations holiday. Choose from a wide variety of activities and excursions available at your destination. For more information or to reserve your excursion, please see our local Air Canada Vacations Representative or Ground Handler Partner.
Tipping
Tipping is at client’s discretion.
Water
Tap water is safe to drink.
Electricity
110V, same as Canada. 60 cycles.
Language
The local language of Aruba is Papiamentu. Dutch is the official language however, English and Spanish are widely spoken.
Religion
Roman Catholic, Protestant, and Jewish.
Time zone
When it is noon in Aruba, it is
12 p.m. (noon) in Halifax
11 a.m. in Montreal or Toronto
10 a.m. in Winnipeg
9 a.m. in Calgary
8 a.m. in Vancouver
The above times are for the winter season only ; it does not take into account Daylight Savings time.
Entry requirements
Canadian citizens entering Aruba must present a passport and a valid return ticket. Air Canada Vacations strongly recommends the use of a passport for all destinations. No health certificate is necessary. Landed immigrants should consult the Aruba consulate or tourist board about all pertinent formalities required.
Baggage
Please refer to aircanada.com for Baggage Information.
Airport check in
It is recommended that you present yourself at the airport counter of the airline indicated on your voucher 3 hours prior to departure. Air Canada or Air Canada Vacations representatives will be available starting at 5 a.m.
Your arrival at destination
Airport procedures
A local representative will meet your flight and assist you with ground transportation once you have gone through immigration and customs.
Transfer
Return transfers are included with your holiday package. If you purchased a flight only, transfers are extra.
Hotel check in
Upon arrival at your hotel, please identify yourself at the front desk with your Air Canada Vacations voucher. You will then be assigned your accommodation. Most hotel check-ins are between 2 p.m. and 4 p.m. It is recommended to pack essential items in your carry-on luggage.
Your departure from destination
Departure information
The day before you leave, remember to consult the Air Canada Vacations bulletin board or binder in your hotel lobby, for details on your departure procedures and return flight. Should there be a flight change, information would be posted in the bulletin board/ binder, the day of departure.
Hotel check out
Hotel check out times may vary depending on the property but generally you must vacate the room by 12 p.m. (noon). For passengers with late flights, every effort will be made to provide you with a hospitality room, however, this cannot be guaranteed, particularly during high season.
Duty-free Shopping
Duty-free shops are located either at the airport or in town. After an absence of 7 days or more, Canadian residents are permitted to return with a maximum of CAD $750 of merchandise per trip without paying duty. Each time you leave Canada for at least 48 hours, you are eligible to declare up to CAD $200 of merchandise. A written declaration may be requested. Each adult is allowed 1.1 litre (40 oz.) of liquor and one (1) carton of cigarettes. If you include cigarettes, tobacco sticks and loose tobacco in your personal exemption allowance, only a partial exemption will apply. You will have to pay a minimum duty on these products unless they are marked “Canada - Duty paid”. Canadian made products sold at a duty-free shop will be marked in this way.
Airport check in
Procedures are the same as for departure from Canada.
During your holiday
Customer Care
To reach Air Canada Vacations Customer Care, call toll-free 800 296-3408 or e-mail us at: prevoyageclientele@vacv.com. We are at your service seven days a week: from 8 a.m. to 9 p.m. Monday to Friday and from 8 a.m. to 6 p.m. Saturday and Sunday, eastern time.
Local Air Canada Vacations office
Air Canada Vacations is represented by Kremer Touristic Services N.V. (KTS) in Aruba, should you require their services, please call 011-297-587-9057.
Emergency
You can ask for a doctor or a dentist through your hotel. Please contact your local representative if you require assistance. Keep all your receipts.
Banking
Banks are open Monday to Friday from 8 a.m. to 12 p.m. (noon) and from 1:30 p.m. to 4 p.m.
Telephone Calls
Telephone calls from your hotel to Canada are very expensive and service charges are high. We would suggest you ask your family and friends to call you, while in Aruba, at the phone numbers listed in your mini guide.
Currency
The currency is the Aruban Florian. US dollar is widely accepted.
Credit cards
Most international credit cards are accepted.
Shopping
Some of the best buys are blue delft pottery, Dutch cheese and chocolate, British woolens, silver, pewter, Swiss watches and local handcrafted goods. Stores are open from 9 a.m. to 6 p.m. Monday through Saturday.
Local transportation
Aruba offers dependable and economical bus service.
Car rental
Air Canada Vacations and AVIS* offer you the possibility of a car rental. Kindly contact your Destination Representative for rates and details upon arrival.
*Renter must be over 25 years of age and possess a valid driver’s license and a major credit card. Motorcycle and moped rentals are also available.
Sightseeing
Optional excursions are a great way to enhance your Air Canada Vacations holiday. Choose from a wide variety of activities and excursions available at your destination. For more information or to reserve your excursion, please see our local Air Canada Vacations Representative or Ground Handler Partner.
Tipping
Tipping is at client’s discretion.
Water
Tap water is safe to drink.
Electricity
110V, same as Canada. 60 cycles.
Language
The local language of Aruba is Papiamentu. Dutch is the official language however, English and Spanish are widely spoken.
Religion
Roman Catholic, Protestant, and Jewish.
Time zone
When it is noon in Aruba, it is
12 p.m. (noon) in Halifax
11 a.m. in Montreal or Toronto
10 a.m. in Winnipeg
9 a.m. in Calgary
8 a.m. in Vancouver
The above times are for the winter season only ; it does not take into account Daylight Savings time.